Responsible Gambling

Set a budget before you play and stick to it. Treat gambling as entertainment, not a way to make money. Play only when you are sober and thinking clearly, take regular breaks, and follow your transaction history so you can see how much time and money you spend.

Would a personal limit help?

You can set a maximum amount of time for access to Fairspin. You can also limit how much money you deposit or spend through your account. Write to [email protected] to request these limits.

If play stops feeling enjoyable or begins to affect your work, relationships or finances, step away and use the available controls. Trying to recover losses or relying on a large win as the answer to a problem can be a sign that you need a longer break or outside support.

Do you need a short break?

Ask for cooling-off by emailing [email protected]. You can choose 2 days or 1 week.

Once cooling-off starts, your account is inaccessible and you cannot gamble. The period cannot be reversed once active. You can still contact support while the restriction is in place.

When is self-exclusion appropriate?

Self-exclusion is intended for a longer or permanent restriction when gambling has become a problem. Email [email protected] and pick a period of 1 month, 6 months or 1 year, or a lifetime exclusion.

The restriction starts immediately. After that, nobody can lift, cancel or shorten it before the period you chose is over. You must not deposit, place wagers, access the excluded account or try to open a new or duplicate account while the restriction runs.

We may request identity and verification documents after the restriction is applied. This can be necessary to handle an eligible remaining balance or mark your identity to prevent another account from being created. Failure to provide requested documents may result in forfeiture of remaining balances, while the exclusion itself stays in force and starts on time.

When a fixed self-exclusion period ends, your account stays closed. It is not reopened automatically. You must send a written request to [email protected]. If we review and approve the request, a 72-hour cooling-off period applies before access is restored.

Can software block access?

Betfilter and Gamban are third-party tools that can block gambling access on a computer or another device. They can add a barrier beyond the account restriction.

Gambling Therapy also provides specialised help for gambling-related problems. Consider seeking professional support if controlling your play is difficult.

Are you worried about someone else?

Excessive gambling can affect relatives and friends as well as the person who plays. If you are worried about someone close to you, contact a support organisation or write to our support team at [email protected] for guidance.