Contact Fairspin

What can support help with?

Contact the Fairspin support team when you need help with:

• your account, login or password
• identity or payment verification
• deposits and withdrawals
• bonuses and their conditions
• time or money limits and self-exclusion
• technical issues
• a complaint about your account or play

Give enough detail to identify the issue, but do not share your password. For an account question, use the email address registered to your account whenever possible.

Which channel should you use?

Live chat is available on Fairspin for general questions and technical guidance. You can also email [email protected] or call + 31 (97) 010280059.

Account blocks, additional verification and compliance checks are handled by email or another specifically designated channel. They are not reviewed, resolved or explained in live chat. Keep access to your registered email address and check it for requests about documents or account restrictions.

How do complaints begin?

Start a complaint by emailing [email protected]. Send it from your registered email address and include your username, registered name, a clear description, and any relevant dates and times. The support team provides the initial response and may pass the matter to the relevant department if it cannot be resolved at the first stage.